This Privacy Policy explains how Gas express (the mobile application) collects, uses, and protects your information when you order LPG and related products through our service. By using the app, you agree to this policy.
1. Who we are
| App name | Gas express |
|---|---|
| Operator | Taifa Gas Kenya Limited |
| Platform | CylindTrack (cylindtrack.veritech.co.ke) |
| Contact | Phone: +254721994351 |
2. Information we collect
We only collect information needed to run the app and deliver your orders.
| Data type | Why we collect it | Required? |
|---|---|---|
| Phone number | Sign in (OTP), order updates, delivery contact | Yes, to place orders |
| Name | Account profile and order identification | Yes, to register |
| Delivery addresses | Deliver cylinders and products to your location | Yes, to complete delivery |
| Location (GPS) | Find nearby shops, map preview, delivery routing | Optional — only when you allow it |
| Order history | Show your past orders and repeat orders | Automatic when you order |
| Support messages | Respond to questions and complaints | Only if you contact us |
| Device & app data | Keep you signed in, secure the app, fix errors | Automatic |
3. Device permissions
The app may ask for these permissions on your phone:
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Internet — connect to our servers to browse products and place orders.
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Location — find nearby Taifa Gas shops and set delivery points (only when you use those features).
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Camera / photos — only if a future feature needs an image (e.g. support). We do not access your camera without your action.
4. How we use your information
- Create and manage your customer account
- Process orders and arrange delivery from the nearest shop
- Send OTP codes for secure sign-in
- Show order status and history in the app
- Improve our service and prevent fraud
- Respond to support requests you send us
We do not sell your personal data to third parties for advertising.
5. Who we share data with
| Recipient | Purpose |
|---|---|
| Taifa Gas shops & delivery staff | Fulfill your order (name, phone, address) |
| SMS providers | Send OTP and order-related text messages |
| Google Maps | Show maps and location services when you use map features |
| Hosting & IT partners | Run CylindTrack securely (under confidentiality obligations) |
| Authorities | Only when required by law |
6. Data storage & security
Your account data is stored on secure servers operated for CylindTrack. A login token is saved on your device so you stay signed in. We use industry-standard measures to protect data in transit (HTTPS) and at rest. No method is 100% secure; please keep your phone and OTP codes private.
7. How long we keep data
- Account data — while your account is active
- Order records — as long as needed for operations, tax, and legal requirements
- OTP codes — short period only, then deleted or expired
8. Your choices & rights
You can:
- Browse as guest — view products without signing in (orders require an account)
- Deny location — you can still order if you enter an address manually
- Log out — removes the login token from your device
- Request access or correction — contact us using the details below
- Request deletion — contact us; we will delete or anonymize data where legally allowed
9. Children
Gas express is not intended for children under 18. We do not knowingly collect data from minors. If you believe a child has provided us data, please contact us and we will remove it.
10. Changes to this policy
We may update this page from time to time. The “Last updated” date at the top will change. Continued use of the app after changes means you accept the updated policy.
11. Contact us
Questions about this Privacy Policy or your data?
Taifa Gas Kenya Limited — Customer care
Phone: +254721994351
Monday – Friday, 9:00 AM – 5:00 PM (EAT)