Gas express rider

How to request account deletion

1. Call +254 721 994351 and tell us you want to delete your Gas express rider account.
2. Provide the email address or phone number registered on your rider account so we can locate your profile.
3. Our team may ask verification questions to confirm you are the account holder.
4. Once verified, we will process the deletion request and disable your account access.
5. We will confirm when your account has been deleted or explain any data that must be retained by law.

What data will be deleted

• Your rider account profile (name, phone number, email address, date of birth, gender)
• National ID number and uploaded verification photos (ID photo and selfie)
• Driving license details and vehicle information
• Login session access associated with your account
• Active rider location tracking data linked only to your account

What data may be retained

Some records may be kept for a limited time where required for legal, tax, fraud-prevention, audit, dispute-resolution, or operational reasons.

• Completed delivery, return, and exchange records required for accounting, compliance, or dispute handling
• Security, fraud-prevention, and audit logs
• Any data we are required to keep under applicable law

Retention period after deletion request

We aim to process confirmed deletion requests within 30 days. Where retention is required, protected records may be kept only for as long as needed to meet legal, tax, security, and business obligations, after which they are deleted or anonymized.