This Privacy Policy explains how Gas express rider collects, uses, stores, and protects rider and delivery partner information when you register, sign in, receive delivery tasks, navigate routes, and complete deliveries through the app.
1. Who we are
| App name | Gas express rider |
|---|---|
| Operator | Taifa Gas Kenya Limited |
| Platform | CylindTrack (cylindtrack.veritech.co.ke) |
| Contact | Phone: +254 700 751 245 |
2. Information we collect
We collect rider information that is necessary for onboarding, account management, delivery operations, and safety.
| Data type | Why we collect it | Required? |
|---|---|---|
| Full name | Create and identify your rider account | Yes |
| Phone number | Support contact and operational communication | Yes |
| Email address | Account login and communication | Yes |
| Date of birth and gender | Rider profile and onboarding verification | Yes |
| National ID number | Identity verification and compliance checks | Yes |
| National ID photo and selfie photo | Manual identity verification during rider approval | Yes |
| Driving license number and expiry date | Eligibility and compliance checks | Yes |
| Vehicle type, model, and plate number | Assign rider operations and identify delivery vehicle | Yes |
| Location data | Route navigation, delivery coordination, and return workflows | Required when using live tracking and map features |
| Delivery and return activity | Show assigned jobs, order history, and proof of operational activity | Automatic when using the app |
| Device and session data | Keep you signed in, secure the service, and troubleshoot issues | Automatic |
3. Device permissions
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Location - used for live rider tracking, route guidance, and delivery coordination.
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Camera / photos - used to capture or upload rider verification images such as ID and selfie photos.
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Internet - required to connect to CylindTrack services, orders, and maps.
4. How we use your information
- Create and manage your rider account
- Review rider applications before approval
- Assign and track deliveries, returns, and exchanges
- Help riders navigate to customers and return locations
- Support safety, fraud prevention, and operational monitoring
- Respond to support and account issues
5. Third parties and service providers
| Recipient | Purpose |
|---|---|
| Taifa Gas operational staff | Rider onboarding, assignment, delivery coordination, and support |
| Google Maps services | Maps, routing, address lookup, and location-based features |
| Hosting and IT service providers | Secure operation of the CylindTrack platform |
| Authorities | Only where required by law or lawful request |
6. Data storage and security
Rider information is stored on secure systems used by CylindTrack. Authentication tokens may be stored on your device so you remain signed in. We use reasonable technical and organizational measures to protect personal data, including secure transport over HTTPS.
7. How long we keep data
- Rider account and onboarding data - while your rider account is active and as needed for business records
- Verification and compliance records - as needed for safety, audit, and legal obligations
- Operational logs and delivery history - as needed for support, disputes, and business operations
8. Your choices and rights
- You can request correction of rider account details by contacting support.
- You can control location permission from your device settings, but some route and tracking features may stop working.
- You can log out of the app, which removes your saved session from the device.
- You can request account deletion or data review by contacting Taifa Gas Kenya Limited.
Delete your account: Request account deletion
9. Contact us
If you have questions about this Privacy Policy or your rider data, contact us:
Taifa Gas Kenya Limited - Customer care
Phone: +254 700 751 245
Gas express rider · CylindTrack